At Orientoz.shop, we prioritize customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund and returns policy below.
1. Returns
- Eligibility: You may return any product within 30 days of receiving your order. The item must be unused, in the same condition as you received it, and in its original packaging.
- Non-Returnable Items: Certain items such as personalized products, clearance items, and gift cards are not eligible for return.
- Return Process:
- Contact our support team at support@orientoz.shop to initiate a return. Please provide your order number and a brief explanation for the return.
- Once your return is approved, you will receive a return authorization and instructions on how to send the item back to us.
- Ship the item using a trackable shipping service. You will be responsible for covering the return shipping costs.
2. Refunds
- Refund Eligibility: Once we receive your returned item, we will inspect it. If the item is in acceptable condition, we will process your refund.
- Refund Method: Refunds will be issued to the original payment method within 7-10 business days after the return is received and inspected.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts).
- Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Exchanges
- Exchange Policy: If you need to exchange a product, please follow the return process and place a new order for the desired item.
4. Damaged or Defective Items
- Report Damages: If you receive a damaged or defective item, please contact us within 7 days of delivery at support@orientoz.shop. Include your order number and photos of the damage or defect.
- Resolution: We will offer you the choice of a replacement, an exchange, or a full refund, depending on the situation and product availability.
5. Late or Missing Refunds
- If you haven’t received a refund after 10 business days, please contact your bank or credit card company, as processing times may vary.
- If you’ve done this and still have not received your refund, please contact us at support@orientoz.shop.
6. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
Thank you for shopping with Orientoz.shop!